Information we need for the service call
Give us your name, callback number, complete address, town, and whether anyone is living there. Describe the maintenance or problem in plain language. Include the last pump date, tank capacity if known, lid location, alarms, recent power loss, plumbing changes, rain or thaw timing, and any HHE-200 you can find.
Tell us about ferry travel, private roads, gates, low branches, steep drives, posted roads, soft ground, buried lids, hose distance, snow piles, and no-drive areas. Do not open the tank or enter any confined space before the visit.
How scheduling works
An independent septic contractor confirms whether the address is on the route, the next opening, the proposed work, price, credentials, and disposal plan. A call or voicemail becomes an appointment only after the contractor confirms it. We do not advertise a fixed arrival time.
Calls may be recorded or transcribed for quality and follow-up. The voicemail greeting gives notice before recording. If you do not want to leave property details, leave your name and callback number and discuss the rest when someone returns the call.
Permit questions go to the town
For a Portland permit, HHE-200, or municipal inspection, call Portland Permitting & Inspections at 207-874-8703. For another town, call its code office. Maine CDC’s Subsurface Wastewater Unit answers statewide program questions at 207-287-2070.
We can report conditions and coordinate physical work, but we cannot issue the local permit or grant a variance. If you are unsure whether the address is on sewer, check town or utility records before paying for a pump-out.
Primary source: Portland Permitting & Inspections.